Images, Sounds, & Quality Assurance
- Many of our items are hand made, so please expect variation in color, shape, finish, or character.
- Since images and audio samples in the online shop are often not of the actual item you will receive, you're welcome to book a free Skype consultation to choose from the current inventory. And no worries – we'll never pressure or hassle you to make a purchase.
- If your item is out of stock we'll contact you right away, and you can choose whether to wait or receive a refund.
- We regularly order items not listed in our online store – please inquire.
Shipping & Handling
- Domestic shipping is usually FREE on orders over $150, however for awkwardly shaped or heavy combination orders we reserve the right to invoice for additional packaging costs. We will quote when we confirm the order.
- If the automatic shipping calculation seems too high for your order please write to us so we can calculate it manually.
We check every shipment, but if you have concerns about an item you received, contact us right away with photos and your order number.
- In-stock items are returnable in original resale-able condition, less a 5% restocking fee.
- Shipping is non-refundable and buyer pays return, except in cases of improper packaging or manufacturer defect.
- Special orders are not refundable. Of course, we'll let you know in advance if your order qualifies as a "special order" (and most won't).